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Email
Information
WebitDirect provides POP3 e-mail as part of our
web-mail service.
This document contains important information on how
to collect your mail using the POP3 service from
WebitDirect. Please read it carefully before using the
service. We also have a Mail
Acceptable Use Policy, which we encourage all users
to read.
POP3 is simply a method of delivering your e-mail.
Normally your e-mail is checked via the WebitDirect Web
Mail service. With POP3, you can log into the server
using any standard e-mail software, and have it collect
all your messages from our server. You can use a wide
variety of mail reading software on most platforms.
To use the POP3 service, all you need to do is enter
your hostname, password and server details into your
e-mail software and retrieve your mail. If you're away
from home, you can use Web Mail to read your e-mail, and
then download them again with your e-mail software when
you get home.
Note: all examples in this document assume that your
host name is mail.webitdirect.com.
To make the configuration changes required to use
WebitDirect e-mail with your software, you will need to
know how to change the following settings:
- POP3 server (mail.webitdirect.com)
- Outgoing SMTP server (mail.webitdirect.com)
- POP3 Password
Details of how to make the changes with some common POP3
clients are given here.
For detailed instructions on using outlook express, click
here to go to the Outlook Express setup page.
These instructions are for use with the optional
Internet Mail component of Internet Explorer 3.0
Select the menu option Go -> Read Mail
to start the Internet Mail client. Within the Mail
client, select the menu option Mail ->
Options. This will bring up a configuration
panel; certain entries on the "Server" tab
need to be set as follows (any options not mentioned can
be set to whatever you prefer):
Servers
- e-mail address:
- your e-mail address including your domain
name.
(e.g. sales@webitdirect.com)
- Outgoing Mail (SMTP):
- Outgoing SMTP server (mail.webitdirect.com)
- Incoming Mail (POP3):
- Incoming POP3 server (mail.webitdirect.com)
- POP3 Account:
- your e-mail address including your domain
name.
(e.g. sales@webitdirect.com)
- Password:
- your password
Advanced settings: "Leave a
copy of messages on server" should be off to
store mail locally or checked to store mail on the
server. In the latter case, "Remove from server
after <number> days" should be off, and
"Removed from server when deleted from
"Deleted Items" should be checked.
Select the menu option Options -> Mail and
News Preferences.
Select the "Servers" tab:
- Outgoing Mail (SMTP) Server:
- Outgoing SMTP server (mail.webitdirect.com)
- Incoming Mail (POP3) Server:
- Incoming POP3 server (mail.webitdirect.com)
- POP3 User Name:
- your e-mail address including your domain
name, substituting @ with %
(e.g. sales%webitdirect.com)
- Messages are copied from server to local disk
then:
- Select "Removed from server" to store
mail locally.
Select "Left on the Server" to store mail
on the server (reading mail from elsewhere),
Select the "Identity" tab:
- Your Name:
- your name
- Your e-mail:
- your e-mail address (including your domain
name, e.g. sales@webitdirect.com)
Select "OK" to save the settings. You will be
asked for your password when you select "Get
Mail" from the Netscape Mail window.
If you have not already setup inbound e-mail in Agent
you need to select the menu Options ->
Inbound Email, which will pop-up a dialog
asking to create a folder for mail. Choose the default
of 'Inbox' unless you have a reason not to. Now the
Dialog box mentioned below will appear.
Select the menu Options -> Inbound Email,
and select the System Profile tab and
check "Receive email with POP"
- Pop Server:
- mail.webitdirect.com
- Account:
- your e-mail address including your domain
name.
(e.g. sales@webitdirect.com)
- Password:
- your password
Select OK to save changes. Select the menu Options
-> User and System Profile -> System.
- Email server:
- Outgoing SMTP server (mail.webitdirect.com)
To fetch your mail from the server select the menu
option Online -> Check for New Email.
Select the menu option Tools -> Option,
which will bring up the configuration panel. The
following options need to be set (any options not
mentioned can be set to whatever you prefer):
Checking Mail:
- POP account:
- your e-mail address (including your domain
name, e.g. sales@webitdirect.com)
"Leave mail on server" should be off to
store mail locally or checked to store mail on the
server.
"Determine first unread message by"
should be set to "POP3 LAST command".
"Delete from server when emptied from
Trash" should be checked.
"Authentication style" should be set to
"Passwords".
Sending Mail:
- SMTP server:
- Outgoing SMTP server (mail.webitdirect.com)
Note that setting these will affect other panels as
well, and vice versa.
When you connect to the server, a password box will
appear. Enter the password you are using in it.
Screen 1:
- Username:
- your real name
Screen 2:
- Email account:
- your e-mail address including your domain
name.
(e.g. sales@webitdirect.com)
- Password:
- your password
- SMTP host:
- Outgoing SMTP server (mail.webitdirect.com)
- Email address:
- your e-mail address including your domain
name.
(e.g. sales@webitdirect.com)
Screen 3:
Schedule for connections (optional).
To get to the configuration screen:
Press "Internet"
Move to "Mail"
Press "Select"
Move to "Remote mailbox"
Press "Settings"
Move to "Remote mailbox protocol"
Press "Change" until it reads "POP3"
Move to "Remote mailbox settings"
Press "Change"
Enter the data as follows:
- Remote mailbox user name:
- your e-mail address including your domain
name.
(e.g. sales@webitdirect.com)
- Remote mailbox password:
- your password
- Own E-mail address:
- your e-mail address (including your domain
name, e.g. sales@webitdirect.com)
- Receiving host:
- mail.webitdirect.com
- Sending host:
- Outgoing SMTP server (mail.webitdirect.com)
Set "Delete fetched:" to "Yes" to
store mail locally or "No" to store mail on
the server (using POP3 to read e-mail elsewhere).
Press "Close" twice, and then
"Connect" to test the settings.
- Why can't I connect to the server?
- When your connection is refused, the server gives
a reason as part of its response. Most POP3 clients
have a way of displaying that reason.
-
- What does "maildrop is locked"
mean?
- The POP3 server locks your mailbox, or "maildrop",
to ensure that only one POP3 client is trying to
access it at a time. If a second client tries to
connect, it is rejected because the mailbox is
locked.
-
- I'm getting "maildrop is
locked", but I'm only running one client.
What's wrong?
- The most likely reason is that either someone else
is also looking at your mail (because you have authorized
them to) in which case, you will have to wait until
they disconnect. It's also possible that a previous
call was dropped and the server hasn't yet been
notified that the client has gone away, in which
case you will have to wait until the server times
out (about 10 minutes).
-
- What does "SMTP" stand for?
- Simple Mail Transfer Protocol. SMTP is the
standard method of moving e-mail around the
Internet. See RFC821 for more details.
- What does "POP3" stand for?
-
- Post Office Protocol version 3. See RFC1939 for
more details.
-
- Why doesn't WebitDirect support APOP?
- This has security implications that we are still
studying. In particular, it requires us to keep your
password in plain text; many people are unhappy with
this idea. There are also various other related
issues.
- What about IMAP4?
-
- We are considering IMAP4, but have not yet made
any decision, and have no timescales.
- What about WWW access to my email?
-
- WebitDirect provides a service called WebMail
which allows you to read your mail in a Web browser.
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